You can't help hearing about IP Telephony and VOIP. The vendors are at your doorstep pushing these technologies. By attending this tutorial, you'll get past the hype and remove the cloud that surrounds this technology. Questions addressed in this tutorial include: How do VOIP and IP Telephony work? What should you do with your legacy PBX and phones? What are the standards for VOIP/IP Telephony (H.323, SIP, RTP, G.7XX?)? Should you adopt these standards? If not, why not? What do the vendors offer and how is it sold? What are the piece-parts of a VOIP network? How are VOIP calls set up? How should you prepare your LANs and WAN for IP Telephony?
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VOIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This tutorial explains what SIP is, how it works, what the major issues for SIP deployments are, and how SIP will evolve in the future. The session focuses on the technical aspects of SIP and how it is used. It analyzes in detail the major components of SIP architecture, SIP addressing and registration, session establishment, SIP message routing and connecting SIP across the PSTN. You will learn about SIP extensions and how SIMPLE works for IM/presence. The tutorial also examines the challenges SIP faces--NAT traversal, STUN, TURN and ICE, and security. The tutorial concludes with an assessment of how SIP's future evolution and its role in peer-to-peer environments. You will receive an inventory of SIP resources--books, papers and organizations.
Instructor - David Bryan, CEO, SIPeerior Technologies
David Bryan is CEO and co-founder of SIPeerior Technologies. David is a recognized thought leader in the area of P2PSIP and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers on the subject, and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, which produced the first open source softswitch. David holds bachelor's degrees in Computer Science and Physics from Richard Stockton College in NJ, as well as a master's degree in Computer Science from The College of William and Mary.
IP Telephony has already become a popular playground for attackers. This tutorial provides the latest information on security issues for IP Telephony implementations. The instructors are co-authors of the new book, Hacking Exposed: VOIP. The course will help you assess the potential dangers and identify the steps that can be taken to improve security. You will gain an appreciation for the nature of the security threats to IP-PBX gear and receive practical recommendations for how to handle threats. The tutorial covers how attacks are perpetrated against IP Telephony end users and operators, outlines the steps to take to protect both users/subscribers and the IP Telephony infrastructure, describes the relevant standards for improving IP Telephony security and looks at emerging issues and technologies.
Instructor - David Endler, Director of Security Research, TippingPoint
Mark Collier is the Chief Technology Officer (CTO) for SecureLogix Corporation. Mark is responsible for SecureLogix?s technology direction and research/development. Mark is actively performing research in the area of Voice Over IP (VoIP) security. This includes development of custom tools exploit these issues. Mark leads SecureLogix's VoIP security assessments and is an expert on issues facing enterprises during their VoIP deployments.
This tutorial does a deep dive into Microsoft's Office Communications Server, examining its architecture and functionality. The tutorial covers the telephony call-control capabilities Microsoft has developed within Office Communications Server and describes how OCS integrates with the enterprise telephony system. It also presents how unified messaging via Exchange Server 2007 may be integrated directly into Office Communications Server and the Communicator client. You will leave this tutorial with a thorough overview of Microsoft's long-anticipated OCS unified communications solution.
Instructor - Brent Kelly, Senior Analyst & Partner, Wainhouse Research
E. Brent Kelly, Senior Analyst and Partner Brent specializes in IP communications infrastructure, unified communications, and strategic consulting. He has over 18 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, unified communications environments, IP video network providers, IBM, Microsoft, Cisco, and telephony-based unified communications providers. He has developed a highly successful seminar on implementing IP-based Rich Media Communications. Brent holds a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He leads the Unified Communications Practice for Wainhouse Research.
The market for enterprise communications systems, applications, and services has changed dramatically over the past few years. IP Telephony has gone mainstream, and now new players, including Microsoft, may upset the competitive equilibrium. In this tutorial, Allan Sulkin, a highly respected and recognized industry analyst and long-time contributor to Business Communications Review, will analyze the market's dynamics and evolutionary path. He will present market data and: * Assess current and future product and technology shipment trends. * Define and explain current and emerging customer product choices. * Analyze the competitive landscape and review the leading system offerings. Attendees will gain a more comprehensive and improved understanding of the IP communications market, enabling them to make smarter purchase decisions based on factors including product design, price, application and technology trends, and supplier viability. Vendors will gain improved insight into their market position and how to better target customers against a sea of competitors.
Instructor - Allan Sulkin, President, TEQConsult Group
Alllan Sulkin is founder and president of TEQConsult Group, a consulting practice specializing in the enterprise communications. Sulkin has three decades telecomunications industry experience and is widely recognized as the leading market/product analyst covering customer premises communications solutions. He has been a contributing editor to BCR magazine for more than 20 years, and is the author of the textbook PBX Systems for IP Telephony (McGraw Hill). Sulkin is a member of the Enterprise Communications Association Board of Directors, and also serves on its executive committee. He can be reached at amsulkin@aol.com
10:15 am–10:45 am
Refreshment Break (Location: Hall E Lobby)
12:00 pm–1:30 pm
Luncheon
Luncheon Sponsored by Microsoft (Location: Exhibit Hall D)
In this kickoff session to Next-Gen Contact Centers, a top contact center market analyst will lead representatives of the market-leading vendors in a roundtable discussion of the trends in contact-center infrastructure technology. You will learn what IP contact centers require from the underlying network (and the staff that supports it); the risks and rewards of moving to an IP contact center, and how to plan for the future in this critical area of the enterprise. KEY QUESTIONS: * What are the main benefits to migrating to an IP contact center implementation sooner rather than later? What are the biggest challenges? * Is it preferable to migrate to an IP contact center before the enterprise embarks on its IP-PBX migration, or wait until afterward? Or does it matter? * What role will the emerging Unified Communications tools and systems play in the contact center? * What characterizes the early-adopter market for IP contact centers? Are certain vertical industries particularly likely to be early adopters? * How does the cost of purchasing and supporting an IP contact center compare with the cost of a traditional center?
Speaker - Mark Morell, Dir of Multimedia Applications Product Marketing, Nortel
As director of Enterprise Multimedia Applications, Mark Morell leads the global market positioning strategy for Nortel's Multimedia Applications that include Contact Center Solutions, IVR and Voice Applications, and Voice Processing. Mark and his team are responsible for developing, building, and implementing market strategies globally. During his tenure with Nortel, Mark has worked in Product Line Management and Product Marketing supporting our Carrier Customers across all Wireless Technologies. Mark has 10 years of Product Marketing experience at Nortel and has held marketing responsibility in most facets of Nortel's marketing roles. Prior to joining Nortel Networks, Mark was a product line sales representative for both enterprise and carrier customers. Mark received his B.S. at the University of Texas at Dallas in Business Management.
Roxann Swanson is Vice President of Unified Communications Sales for Cisco Systems. In this role, Roxann is responsible for leading the Sales teams focused on the full portfolio of voice and applications products, and services solutions across all customer segments in US/Canada. Prior to joining Cisco, Swanson held a GM position at Nortel, heading up the Multimedia Applications organization, which includes Nortel's Contact Center, IVR, Unified Messaging and Unified Communications portfolios. She was responsible for the strategic vision and the research and development for these Nortel solutions. Swanson also led the sales team responsible for selling into Cingular Wireless. Prior to Nortel, Ms. Swanson had roles of increasing responsibility in Sales, and Marketing in the telecommunications industry, including AT&T, and Southwestern Bell. In 2005, Ms. Swanson gained industry-wide recognition for excellence, receiving Frost & Sullivan's Enterprise Applications Executive of the Year award. She actively promotes the advancement of women in business, serving as a mentor and a member of corporate and community executive boards and advisory councils. She is also the recipient of numerous awards for professional achievement; Ms. Swanson is a three-time nominee for the YWCA Women of the Year in Technology award. At AT&T, she received the Sales Engineer of the Year and Sales Vice President awards. She was recognized with Nortel's Circle of Excellence award in 1996 and its Honors Circle in 1997 and 2001 Ms. Swanson earned a Bachelor of Administration in Business magna cum laude with a focus on Human Resource Development and Training from Barry University in Miami, Florida.
Speaker - David Fuller, Managing Director, Strategic Consulting, Interactive Intelligence
David Fuller is Director, Strategic Consulting for Interactive Intelligence. With a worldwide base of call center and enterprise customers, Interactive Intelligence is a leading provider of enterprise telephony and contact center solutions. David is an internationally recognized speaker on customer service, contact centers, and the future of communications and has contributed to various industry magazines. Prior to Interactive Intelligence, David worked in technology management and customer service/support management positions for Seagate Technology and Safety-Kleen.
Speaker - Laura DiSciullo, Vice President, Product Management, Avaya
Laura Conner DiSciullo, Vice President Global Applications Product Management, has over 17 years in the telecommunications industry and customer sales and service field. In her current role, Ms. DiSciullo directs the creation of industry-leading innovations for customer service applications delivering modular software capabilities for sophisticated customer-specific contact management ? integrating multiple communication media, self-service applications and business critical reporting. Ms. DiSciullo is a 2006 recipient of both the Avaya Presidents Award and the Avaya Leadership Award. Prior to joining Avaya, she led the Lucent Technologies team responsible for integrating the Internet into the traditional call center successfully delivering the industry?s first Internet Call Center. This achievement earned Ms. DiSciullo a prestigious Bell Labs President?s Award for innovation. Prior to joining Lucent Technologies, Ms. DiSciullo worked for AT&T holding positions in sales and marketing, financial operations and business development. Her last assignment with AT&T focused on professional services support and application development in the area of electronic commerce across various access media. Ms. DiSciullo graduated Magna Cum Laude with a Bachelors of Arts in International Relations from Texas Christian University in Fort Worth, TX. She earned a Masters of Business Administration in Economics and Public Policy from George Washington University in Washington, DC.
Speaker - Paul Lang, Vice President, Product Management, Genesys
As Head of Product Management for Genesys, Mr. Lang is responsible for defining, developing and delivering product strategy for the company. Mr. Lang joined Genesys in 2005. Mr. Lang's distinguished career spans 20 years of management experience in the contact center and telecommunications industries. Prior to joining Genesys, Mr. Lang spent 10 years at Aspect where he held executive management positions in Product Management and Engineering. Previously, Mr. Lang held various senior management positions at the Cable and Wireless Group and NatWest Bank in the United Kingdom. Mr. Lang holds a Bachelor of Arts Honors Degree in Business and Marketing from South Bank University, London, England.
Moderator - Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. A frequent contributor to BCR Magazine, Sheila is also a weekly blogger on CMP?s information portal VoIP LOOP at www.voiploop.com. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with analyst firm The PELORUS Group. Prior to that, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Ms. McGee-Smith was awarded a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.
Planning for IP Telephony is both similar to and different from preparing for a new PBX network. This tutorial outlines the steps in the process that are often overlooked and that cause pain--and cost money--as you migrate into production network environments. This tutorial will give you insight into what the VOIP vendors do not provide and what responsibilities you as a customer will be accepting. For example, what needs to change in the LAN closet? Will security be a problem? How real are the vendor TCO and ROI calculations? You'll also gain insight into how reorganized, converged telecom and IT staffs can lead to a successful deployment of enterprise IP Telephony. In the end, what are the best practices for the VOIP/IP Telephony migration?
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VOIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
As SIP moves from the Intranet to Internet, security has gone from being a nice-to-have feature to a fundamental requirement. This session focuses on communications security aspects of SIP: How do you know you're actually talking to the person you meant to call? How do you know who's called you? How do you make sure that other people aren't listening into your conversation? The IETF has developed (and is still developing) a variety of SIP and RTP-based protocol tools for providing these security services. Topics covered include: * Introduction to communications security * Security for signaling traffic - User authentication - TLS - S/MIME - SIP Identity * Security for media - SRTP - SRTP key management (MIKEY, SDESCRIPTIONS, DTLS-SRTP, ZRTP) * Privacy and anonymity The current state of the work at the IETF and other standards bodies is covered, as is the state of SIP Security implementations across the industry. Solutions for simultaneously providing Identity and knowing who is calling, dealing with SPAM, allowing anonymous calls and providing appropriate wiretap access are described. The tutorial approaches these issues from a systems view. The instructors will not only describe the various protocol components but explain how they work together as an integrated system that provides security for both signaling and media traffic. This session assumes some familiarity with SIP but no familiarity with cryptography or communications security.
Instructor - Eric Rescorla, Chief Scientist, Network Resonance, Inc.
Eric Rescorla is the chair of the IETF Transport Layer Security Working Group. He currently serves as the security advisor for IETF's SIP work and has served on the Internet Architecture Board since 2002. He is the editor of the TLS and HTTP over TLS specifications. He is a recognized expert in the field of communications security and his research has been reported in CNET, the New Scientist, and the New York Times.
Dr. Cullen Jennings currently serves as IETF Real Time Applications Area Director. In that capacity, he has responsibility for the IETF's activities in voice, video, and instant messaging. Cullen is a Distinguished Engineer in the Voice Technology Group at Cisco Systems, Inc., where he focuses on conferencing, security, and firewall and NAT traversal. He is responsible for helping set the direction for the technology that will make up the next generation of Cisco's voice products, especially in conferencing, presence and rich media systems. In addition to serving as Area Director, Cullen is a key contributor to all the SIP security work at IETF. He was the original designer SIP's certificate management system and most recently was responsible for the SIP Identity RFC. In addition to his work on security, Cullen has served as a chair and core member of the IETF IP Telephony (IPTEL), NAT Traversal (BEHAVE), and Web Distributed Authoring and Versioning (WEBDAV) working groups. Cullen came to Cisco from Vovida Networks, which developed an open source toolkit for Voice-over-IP. Cullen has remained involved in the open source community and was one of the founders of the reSIProcate project, which developed and maintains the leading open source SIP stack, to which he contributed the security implementation. He is a regular participant of at the SIPit interoperability event and has tested the SIP security systems of all the major vendors. Cullen is an author of Practical VoIP, published by O'Reilly and is a frequent speaker at major Voice and Security Conferences.
This tutorial addresses planning for the successful implementation of IP-PBXs, drawing on the instructors' experiences with numerous problems and organizational challenges. It also identifies tools and techniques for overcoming these challenges. The instructors will go beyond discussion of hardware and software and address how IP Telephony is affecting IT/networking organizations, as well as strategies for training and building bridges between the groups who will participate in and/or be impacted by the change in technology. Significantly, this tutorial also analyzes models for post-deployment support and ongoing management.
Instructor - Dave Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Unified Communications (UC) has become a central theme in business communications. This tutorial will help you get the most out of UC for your enterprise by providing a framework for proceeding on an RFI/RFP targeted at the top five ROI-justified UC applications: * Seamless Information for Mobility * Contact Management * Resource Access and Problem Resolution * Collaboration Workspaces * Information portals with Communication The tutorial outlines basic and advanced versions of each application, analyze ROI justification and provide the information you need to shop for and select the necessary UC technologies. The tutorial is divided into three segments: * Definition of UC and UC Applications * UC Solution Components and Suppliers * UC RFP/RFI Process and Templates By attending this tutorial, you will be equipped to determine if there are important UC applications for your enterprise and, if so, to move efficiently towards a successful UC implementation. This tutorial also provides both context and criteria for other UC sessions and exhibits at VoiceCon San Francisco.
Instructor - Marty Parker, Principal, Communication Perspectives
Marty Parker is principal of Communication Perspectives, offering Unified Communications (UC) consulting services to enterprises. The firm focuses on ROI-justified UC investments in employee effectiveness and business process optimization. Marty is an active leader in the Unified Communications market, including published articles in BCR Magazine, regular contributions to the VoiceCon UC eWeekly, blogs on VoIPLoop, UC session leadership at VoiceCon conferences, and co-founding of UCStrategies.com, a UC industry resource site. Marty is the author and instructor of the BCR Training course, ?Planning and Implementing VoIP Unified Communications?.
Agents often need to tap expertise that doesn't reside within the contact center, and that creates challenges?knowing if the person is available, how he/she prefers to be reached, etc. Unified Communications tools are becoming available that can be incorporated into contact center communications systems and improve the process of connecting the right specialists to customers, colleagues, contact-center agents and help-desk staffs. In effect, experts throughout company can become an adjunct to the contact center, and this can affect everything from business processes to customer loyalty. This session examines how companies will use these new capabilities. KEY QUESTIONS * What's currently available to link agents and customers to specialists who can immediately address detailed questions. What's likely to be available over the coming 12?24 months? * What frameworks are emerging for deploying Unified Communications tools and systems within contact centers? * What are elements to measure in preparing an ROI analysis? * What are the organizational and training implications of deploying these new systems? * How will Unified Communications change buyer-seller relationships in the contact center market?
Speaker - Kevin Johnson, Director of Solutions Marketing, Mitel
Kevin Johnson is responsible for marketing Mitel's comprehensive portfolio of small, medium and enterprise business communications solutions that deeply integrate into customer processes creating new efficiency and productivity benefits. These include Mobility, Networked Enterprise, SMB, Messaging, Contact Center, and Microsoft Office Live Communications Server 2005 solutions. Prior to his current appointment, Kevin was responsible for the development and execution of Mitel's North American reseller program and channel strategy. Previous to this he held positions in the area of product marketing and management, engineering and research and development. Kevin is a seasoned speaker and is recognized through the voice and data industries in North America for his contributions at many industry conferences including Networld + Interop, Next Generation Networks, VoiceCon, ACUTA (The Association for Telecommunications Professionals in Higher Education) and the STC (Society of Telecommunications Consultants). He has contributed to some of the industry's leading publications and has written articles on Voice over IP in the enterprise as well as management applications including directory services.
Speaker - Paul Lang, Vice President, Product Management, Genesys
As Head of Product Management for Genesys, Mr. Lang is responsible for defining, developing and delivering product strategy for the company. Mr. Lang joined Genesys in 2005. Mr. Lang's distinguished career spans 20 years of management experience in the contact center and telecommunications industries. Prior to joining Genesys, Mr. Lang spent 10 years at Aspect where he held executive management positions in Product Management and Engineering. Previously, Mr. Lang held various senior management positions at the Cable and Wireless Group and NatWest Bank in the United Kingdom. Mr. Lang holds a Bachelor of Arts Honors Degree in Business and Marketing from South Bank University, London, England.
Moderator - Don Van Doren, President, Vanguard Communications
Don Van Doren is president of Vanguard Communications, a leading independent consulting company he founded in 1980. He is also one of the co-founders of www.ucstrategies.com, the unified communications industry portal website. Vanguard focuses on ways enterprise clients can better attain business goals through the effective use of innovative technology and improved business processes. Vanguard?s work concentrates in two areas where these elements converge to dramatically impact business performance ? effective customer interaction through contact center and self-service improvements, and better internal collaboration by applying emerging unified communications concepts and systems. Don works on client assignments in strategy, design, and the use of new processes and technology to achieve business objectives. He also advocates methods to identify, measure, and understand the impact and value of the changes implemented. In addition to his work managing the firm and working on client projects, Don writes articles and columns and speaks frequently at industry conferences on these subjects. Before founding Vanguard, Don held management positions in several systems integration firms. He has an undergraduate degree from Yale University and an MBA from the University of Michigan. Contact Don at dvandoren@vanguard.net.
Inviting all Entire Event and Next-Gen Contact Centers attendees: Come mingle with VoiceCon's Next Gen Contact Center sponsors at our Contact Center reception which will be held on Monday, August 20 immediately following the last session on our first day of the Contact Center conference. Come talk to representatives and see demos from leading companies in the Contact Center market. Cocktails and light hors d'?uvres will be served.
This session will help you understand the different players in the IP contact center market, their product offerings and market positioning. A top market analyst discusses the key factors you should use when evaluating vendors and their offerings. KEY QUESTIONS: * Are the leading IP-PBX vendors also the leading IP contact center vendors? * What are the various vendors' strengths and weaknesses? How do they compare on price? * What are the advantages and disadvantages of using a different vendor for your IP contact center and IP-PBX? * What do IP contact center packages offer in the way of new features and functions that were not available with traditional offerings? * What new developments can we expect from the vendors in the coming 12 months, and how should this affect your procurement plans?
Speaker - Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. A frequent contributor to BCR Magazine, Sheila is also a weekly blogger on CMP?s information portal VoIP LOOP at www.voiploop.com. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with analyst firm The PELORUS Group. Prior to that, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Ms. McGee-Smith was awarded a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.
Peer-to-peer voice-enabled applications continue to attract attention. Applications like Skype and voice-enabled IM continue to proliferate, and equipment vendors continue to talk about the role P2P will play in their products. From this session, you'll learn to diagnose whether P2P voice traffic is running on your network and what (if anything) you should do if it is. You'll also learn about the latest implementations of P2P technology in "mainstream" enterprise products. KEY QUESTIONS * Will IP Telephony vendors offer large-scale P2P products, or do they see P2P as a small niche? * Does Skype and other user-driven P2P software threaten network security? If so, what can you realistically do about it? * What happens to your ability to plan, architect and provision for appropriate network capacity in an environment that's heavily P2P? * What are the advantages of P2P?
Speaker - Raj Sharma, President & CEO, 3CLogic
Speaker - Tom Doria, Director - P2P Technical, Avaya
Bio: Thomas H. Doria Director - P2P Technical Business Development Avaya Communications As a senior manager and technologist, Tom Doria has over 20+ years of progressive experience in the distributed computing and telecommunications industries. Tom started his career in the 1980?s as a computer software developer. Since that time, Tom has held senior management positions in a number of Fortune 500 companies. As technology consultant to major corporations and the Department of Defense, Tom has served as a catalyst for change by providing advice on technology strategies for communication and E-Commerce solutions. As a technologist/educator, Tom has instructed engineering teams and business leaders from the Department of Defense to major universities on the application of advanced communication and computing concepts. Today, Tom holds the position of Director P2P Technical Business Development for Avaya Inc.?s, (a fortune 500 Communications equipment and software manufacturer). In his current role, Tom is part of the senior management that leads the development of SIP P2P Intelligent Communications Solutions for Avaya. Tom also serves as chair of Avaya?s SIP Virtual Team (an international engineering team of SIP focused engineers). Tom obtained his Bachelor degree in Business Management from the University of Redlands, CA. In addition, Tom has studied and completed postgraduate courses in computer programming, systems architecture, and telecommunication at several major universities and has studied with several prestigious private industry institutes including Bell Labs, Avaya Labs, and Data General Laboratories. Tom has authored multiple white papers on the subject of SIP based communications and recently co-authored the popular SIP for Dummies text. Finally, Tom is an active member in industry standards bodies including the IEEE and IETF.
Moderator - David Bryan, CEO, SIPeerior Technologies
David Bryan is CEO and co-founder of SIPeerior Technologies. David is a recognized thought leader in the area of P2PSIP and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers on the subject, and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, which produced the first open source softswitch. David holds bachelor's degrees in Computer Science and Physics from Richard Stockton College in NJ, as well as a master's degree in Computer Science from The College of William and Mary.
In this session, executives from the leading vendors offer their assessment of Unified Communications (UC) and discuss what's available now and what's coming over the next six to 12 months. They'll also discuss how customers are deploying UC solutions, and the prospects for this emerging architecture and set of products and services. KEY QUESTIONS: * What elements compose a Unified Communications solution? * What are the key indications of UC adoption and success in the past year? * What are the top UC applications in terms of actual implementation? * What UC investments should enterprises consider making in the next 12 months * Who do you need to work with to make this happen?
Speaker - Bruce Morse, VP, Unified Communications, Software Group, IBM
Bruce Morse is Vice President, Unified Communication Software, IBM Lotus Software. In his role, Mr. Morse has overall responsibility for IBM?s Unified Communications and Collaboration software business unit, including setting strategy, delivering innovative software offerings such as IBM Lotus Sametime, catalyzing associated hardware and services offerings and building key industry alliances. Mr. Morse has over twenty years of software and hardware experience in the IT industry and has held key IBM executive positions in WebSphere marketing and product management, Pervasive Computing business development and IBM Software Group mergers and acquisitions, and finance. Prior to his current role, he led IBM?s industry software solutions organization helping clients leverage IBM software to improve their business processes. Mr. Morse also led IBM?s Contact Center Software and Client Technologies business units, and played a leading role in establishing WebSphere Portal as the market leader. Mr. Morse received his Bachelor of Science Degree in Industrial Engineering from Northwestern University, Chicago Illinois, and has participated in graduate courses in business administration.
Speaker - Taylor Collyer, Director, Product Management UCBU, Cisco
As Director of Product Management for the Unified Communications Business Unit Taylor Collyer is responsible for product management, technical marketing, and business development for applications that help people communicate more richly and effectively. Mr. Collyer began his career in marketing and finance positions with IBM and Proctor & Gamble. Subsequently, he held various positions in marketing, business development, and general management at Microsoft, including Sr. Director (Real-Time Collaboration Group), Director (Microsoft Office), and Director/GM (MSN).
Diane Shariff is director of Unified Communications Solutions, Avaya. She has global product marketing responsibility for the converging real time and non real-time business communications applications of telephony, conferencing, email, voice mail, instant messaging, video and collaboration across a variety of interfaces be it PC or web based clients, telephones and mobile devices, or speech. Shariff has held leadership positions in product management and marketing at Avaya, driving solutions in self service speech, contact center and communication-enabled business applications supported by next generation SIP/SOA architectures. Shariff has over 20 years experience in enterprise software and telephony with repeated success building product lines in emerging markets supporting next-generation technologies, including product strategy and leadership positions at Quintus and Clarify, and marketing, engineering and operations positions at DSC Communications (Alcatel) and Ameritech (SBC, AT&T). Shariff has a B.S. in engineering from the University of Illinois Champaign ? Urbana and an M.B.A from Depaul University.
Speaker - Warren Barkley, Principal Group Program Manager, Microsoft
Warren Barkley is Group Program Manager for the real time media group in the Information Worker division at Microsoft. Mr. Barkley?s team is responsible for the development of the media platform and infrastructure which is used widely throughout Microsoft. His team?s goal is to provide a complete, flexible real time communication solutions from endpoints to conferencing servers. Mr. Barkley joined Microsoft in early 1997 and has held various positions in the field and product development organizations. He has worked primarily on networking technologies including TCP/IP, Network Location Awareness, Wireless (WLAN and WWAN) and network security. Warren was extensively involved with the development of native wireless support in Windows XP including the automatic configuration and security components and worked broadly with the WiFi industry to define and implement new security standards. Barkley holds several US and Worldwide patents in various networking and real time media technologies areas. Warren Barkley started his career in technology as an IT manager for a large government agency in Canada. He moved to Seattle where he worked for a consulting group that performed software integration and infrastructure deployment for high-tech startups and large organizations. Barkley has several degrees from the University of Victoria and University of British Columbia. He resides in the Seattle area with his wife and two young sons where he enjoys playing hockey and cycling.
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues. In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies. In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications. In the early 2000s, Burton began focusing on wireless services and technologies. In 2005 Burton started helping vendors with their Unified Communications strategy and in 2006, along with several colleagues, created a web site, UCStrategies.com, to provide information for enterprise customers and vendors.
As voice and voice-enabled systems move to a software model, enterprise managers find themselves dealing with a new level of software maintenance and integration. Software releases, versions and patches come out at a much faster rate than traditional voice systems. How does this affect your enterprise's planning? In this session, a leading consultant will discuss the results of a detailed survey of vendor releases, versions and patches. KEY QUESTIONS: * How often do vendors issue new releases and product upgrades for the typical system? Do you have to implement each new release? What can happen if you miss one? * For what sorts of reasons have voice vendors been issuing software patches? Again, are all of these mandatory? * How do you keep up with patching/version requirements for underlying operating systems and applications associated with the main call control? * How do you factor the issue of patching/version control into your calculations for TCO and staffing requirements?
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VOIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
In this session, we'll focus on two different but equally important challenges that confront network managers and planners when facing emergency preparation: Disaster recovery/business continuity challenges and E-911. Most professionals who deal with voice systems now understand that E-911 presents a challenge in an IP environment where the end user's location may be changing dynamically. But many enterprises have yet to implement an optimal solution. Half of this session will help you understand the technology problem and the potential solutions, especially as user mobility grows. In the other half of the session, the CTO of the City of Oakland will discuss the steps his staff has taken to deal with the many potential disaster scenarios that demand a resilient, recoverable network. KEY QUESTIONS: * Can all major IP Telephony platforms be implemented with sufficient E-911 capabilities, at least for in-office workers? * What do basic and more advanced E-911 solutions typically cost? * What are the most current laws, regulations and court rulings affecting this area, and how should these drive your technology decision-making? * How do you organize your staff and plan your response to a disaster? * How can you design and build a resilient network that can ensure real-time communications stay up during a disaster?
Speaker - Nick Maier, Senior Vice President, RedSky Technologies, Inc.
Nick Maier is a senior VP for RedSky Technologies, Inc. the leading provider of enterprise software for E911. He has over 5 years of direct experience with E911 systems for large and small enterprises. Nick oversees product management and the product roadmap for RedSky which includes National 911 call routing, 911 for WiFi networks and 911 for Unified Communications. Nick oversees RedSky's business development with channel partners Avaya, Cisco and Nortel.
Speaker - Bob Glaze, Chief Technology Officer, City of Oakland
Moderator - Mike Hommer, Engineering Manager, Miercom
Michael has lead a vast array of testing projects focusing in on IP PBX?s, LAN and WAN switching. Those projects included looking at technologies from leading manufactures such as 3Com, Avaya, Cisco, Extreme, Foundry, HP, Juniper and Nortel as well as many others. This testing covered pure performance as well as more in depth testing such as EIGRP, BGP, MPLS, QOS, Layer 3 switching and MGCP plus general criteria such as reliability, fail-over and redundancy. As a consultant, and Lab Manager for Miercom, Michael has designed global network infrastructures for data and VoIP as well as business continuance and disaster recovery.
Ms. Dean will discuss the process and lessons learned from migrating to IP Telephony and converged networks. She leads a team responsible for telecommunications technology strategy, procurement, deployment and operations for 70 Black & Decker offices worldwide, plus 135 retail locations, 11 call-center sites and 2,000 remote workers.
Speaker - Karen Dean, Director, Global Telecommunications, Black & Decker
Karen Dean is the Director of Global Telecommunications for Black & Decker, a global manufacturer and marketer of power tools and accessories, hardware, home-improvement products, and fastening systems, employing 20,000 people and based in Towson, Md. Karen started her career in communications in 1981 at a bank, and joined Black & Decker in 1993 as manager of U.S. voice communications. Her scope was later expanded to include the Americas before her current appointment. As Director of Global Telecommunications, she leads a team responsible for telecommunications technology strategy, procurement, deployment, and operations for Black & Decker locations worldwide, including 11 contact centers and 250 agents. A native and lifelong resident of Maryland , Karen has a B.A. in English and journalism from Towson University, and an M.B.A. from Loyola College in Maryland.
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of Business Communications Review. Fred became editor of Business Communications Review in 1984, and covered the ensuing tumultuous changes that dramatically changed the industry. Whether the topic was IP Telephony or wireless, broadband networks or advanced network services, Fred strengthened BCR's role as the magazine that separates hype from reality, and that provides key executives in networking and telecommunications with the information they need to make informed decisions. BCR's paid circulation more than tripled during his tenure and, since no good deed goes unpunished, in 1996, Fred's duties were expanded to include the role of publisher. Under his stewardship, BCR has received numerous awards from industry and publishing groups and associations. Fred was part of the BCR team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager of the event, and since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
10:00 am–10:30 am
Refreshment Break Sponsored by Toshiba (Location: Hall E Lobby)
Gurdeep Singh Pall is responsible for developing Microsoft's Unified Communications and voice over Internet protocol (VoIP) strategy, and his teams are responsible for Unified Communications product and service deployment.
Gurdeep Singh Pall is responsible for developing Microsoft?s Unified Communications and voice over Internet protocol (VoIP) strategy, and his teams are responsible for Unified Communications product and service deployment. Pall joined Microsoft in January 1990 as a software design engineer and has worked on many products in his tenure. During his work on Windows, he led design and implementation of award-winning technologies such as PPP, TCP/IP, VPNs, routing and Wi-Fi. He co-authored the first VPN protocol in the industry ? Point-to-Point Tunneling Protocol (PPTP), and also authored several Internet Engineering Task Force (IETF) documents and standards during the mid-1990s. Pall was appointed general manager of Windows Real-Time Communications efforts in January 2002, and helped develop a broad RTC strategy that led to the formation of the Real Time Collaboration division and the acquisition of PlaceWare Inc. (now called Microsoft Office Live Meeting). Pall holds several patents in networking, compression and collaboration. He holds a master?s degree in computer science from the University of Oregon and an undergraduate degree in computer engineering from Birla Institute of Technology and Science in India.
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of Business Communications Review. Fred became editor of Business Communications Review in 1984, and covered the ensuing tumultuous changes that dramatically changed the industry. Whether the topic was IP Telephony or wireless, broadband networks or advanced network services, Fred strengthened BCR's role as the magazine that separates hype from reality, and that provides key executives in networking and telecommunications with the information they need to make informed decisions. BCR's paid circulation more than tripled during his tenure and, since no good deed goes unpunished, in 1996, Fred's duties were expanded to include the role of publisher. Under his stewardship, BCR has received numerous awards from industry and publishing groups and associations. Fred was part of the BCR team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became General Manager of the event, and since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
11:30 am–6:00 pm
Exhibition and Reception
Exhibition with Reception Sponsored by ShoreTel (Location: Exhibit Hall D)
11:30 am–1:00 pm
Luncheon
Luncheon Sponsored by Extreme Networks (Location: Hall D Lunch Room)
As the enterprise voice market moves from a monolithic hardware model to a disaggregated software model, there will be a greater need to integrate the elements in new systems. Enterprise staffs will face much greater challenges and will be more likely to use system integration services from outside the enterprise. This session will help you understand where to expect the greatest need for systems integration, what has to be integrated and how it's done, and the attributes to look for in an integration resource. KEY QUESTIONS: * What different elements will need to be integrated in a next-generation converged communications system? * What interfaces have to be integrated? Will these be standardized? * What expertise is required for the integration effort? What is the likelihood that you either have or can afford to bring this expertise in house? * If you need to look outside your organization for help, who will be the primary integration players: Equipment vendors? Carriers/service providers? Systems integration specialists? * What is the likely cost breakdown among hardware, software and systems integration costs in the next-generation environment?
Speaker - Ajay Kapoor, Director, Consulting & Systems Integration, Avaya
Ajay Kapoor Director Enterprise Communications Practice Avaya, Inc Mr. Kapoor is responsible for the professional services that surround Avaya's world class communication systems including network consulting, security, and unified communications. Ajay is an IP Telephony veteran and has spent most of the last decade focused on the technology and the largest deployments in the world. Previously, he was Director of Customer Advocacy for Avaya Global Services and has also held leadership roles in Research & Development, Customer Support, and Client Service Management. Ajay is a graduate of the University of Texas with degrees in Computer Science and Philosophy and has previously presented at N+I, Voicecon, and InAAU.
Speaker - Christopher Oakes, Converged Communications Services Executive, Global Technology Services, IBM
Christopher T. Oakes IBM Global Technology Services 590 Madison Ave, New York, New York 10022, 201-967-2581 Professional Profile Mr. Oakes serves as the US Sales Executive for the IBM?s Convergence Practice. A Confirmed Network Principal and Certified IBM Information Technology (I/T) Specialist, Mr. Oakes was responsible for building the IBM Global Services IP convergence practice in the US. In his career at IBM, he has served as the US Multi-Industry Infrastructure Practice Executive, US Leader for Emerging Technologies, Wall Street Account Cluster Principal, and had roles in sales, service delivery, project management, alliance management and building high-performance consulting teams.
Moderator - Eric Krapf, Co-Chair, VoiceCon, Editor, Business Communications Review
Eric Krapf was named editor of Business Communications Review at the beginning of 2004, after serving as the magazine's managing editor since 1996. As editor, he is responsible for all magazine content and production, as well as content for BCR's electronic publishing endeavors. Before coming to BCR, he was managing editor and senior editor at America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Service Oriented Architectures (SOA) have emerged as key for integrating voice systems with business process applications. But what are the details of SOA, and where are they likely to trip you up? This session will define and describe Service Oriented Architectures and explain how SOA concepts, protocols and technologies are being extended into voice systems and infrastructure to connect with business applications. You will better understand SOA and how it will affect your network. KEY QUESTIONS: * What are SOA's technical elements and how mature are the technology and standards? * How widely deployed is SOA today? How extensively is it being used in conjunction with voice systems? * Where do voice network elements fit into a Service Oriented Architecture? How do they interact with the network and with other applications within the SOA? * What are the challenges of actually implementing a Service Oriented Architecture, especially as it relates to voice capabilities?
Speaker - Lawrence Byrd, Director Communications Enabled Business Processes Solutions, Avaya
Lawrence Byrd is Director of Communications Enabled Business Processes and helps drive the definition and communication of Avaya?s intelligent communications strategy. Lawrence has over fifteen years of telephony, CRM and contact center experience and over twenty-five years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, a provider of multimedia contact center software, which was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.
Todd Landry is a Senior Vice President with Sphere Communications, leading new initiatives in software-based communications for all-IP communications solutions. Previously Landry was with CommWorks Corporation, a subsidiary of 3Com where he oversaw multiple business lines that included carrier softswitch and media gateway products, mobile 3G data infrastructure products. An accomplished speaker Landry can be seen in numerous forums, panels and keynotes that include topics such as market changes and impacts, business applications for technology, case studies, industry direction and others.
Speaker - Ross Sedgewick, Director, Global Portfolio Marketing, Applications, Siemens
Ross Sedgewick serves as Director, Global Marketing for Applications in Siemens Enterprise Communications, leveraging 19 years of management experience in the Enterprise Software, CRM, Channel Management and Marketing arenas. Ross has responsibility for the applications marketing team, which drives marketing for the unified communications, unified messaging and contact center product portfolios worldwide. Prior to working at Siemens, he acquired broad industry experience in senior positions with companies such as IBM Corporation and Delano Technologies. Ross holds a Honors Bachelor of Commerce degree from the University of Toronto, and an MBA (Marketing) from the Schulich School of Business at York University.
Fergal Glynn is BlueNote Networks' architect. He is responsible for the company's technical roadmap and the design and development of future products. Prior to BlueNote, Glynn was a network architect at Fidelity Investments. In this role, he was responsible for the creation of Fidelity's long-term technical vision and the development of innovative solutions for improving Fidelity's global network. While at Fidelity, Glynn worked on cutting edge VoIP technologies that became the origins of BlueNote Networks.
Ken Rehor is an internationally recognized telecommunications consultant specializing in open standards-based systems. He has served in executive and R&D roles at various companies including AT&T, Lucent Technologies / Bell Labs, Nuance, and Vocalocity. He is co-founder, board member and past Chair of the VoiceXML Forum, Chair of the Conformance Committee, co-Chair of the Speaker Biometrics Committee, and co-editor of VoiceXML 1.0, 2.0, 2.1 and 3.0 and CCXML 1.0.
This session examines prospects for emerging contact-center technologies and explores what's on the horizon. We'll look at the prospects for speech enablement, speech analytics and other ways of increasing self-service, and how presence enables contact center personnel to find the right person that can help a customer. Attendees will come away with insight into the technologies that will drive industry-leading contact centers in the years ahead. KEY QUESTIONS: * What are the future trends in customer self-service, and how will technology help drive customers to greater use of this option? * What changes to agent desktops are likely to be available over the next two years? * How will presence technology change how agents interact with customers? What are the ways to best integrate presence into contact centers? * What is the role of new protocols and standards, such as Call Control XML and SIP, to drive the next developments? * In what ways will the new options for hosted solutions change how contact center are organized, managed and staffed?
Mr. Borton provides consulting and implementation services for customer and operations analytics solutions. His clients include customer contact centers, marketing and upper management and he has been on the advisory board of six start-up companies in the contact center and analytics markets. He launched his career as a strategic planner and product manager with Digital, where he and several others are credited with inventing the concept of CTI and shipping the first CTI products in the world. These products are currently available under the name of CT-Connect. In 1990, he founded and served as CEO of Nabnasset Corporation, a successful CTI middleware software product company. With an installed base of over 130 sites in large financial, manufacturing, and service organizations, he sold the company. Nabnasset?s product set is now a major product line, Avaya?s Interaction Server. More recently, Mr. Borton was the VP Client Solutions at Utopy, a speech analytics vendor. There, he implemented both simple and sophisticated analytics solutions for companies such as ELOAN, Pitney Bowes, HSBC, Fidelity, Northern Trust, The Hartford and a number of others. Listening Methods focuses on designing and implementing customer interaction analytics solutions using a range of technologies. Mr. Borton works with clients to determine what high value information is available, the best way to get it, then designs and implements solutions in conjunction with his customers. Mr. Borton is a graduate of Harvard, cum laude, in the sciences.
Speaker - Perry Price, President, CEO, Revation Systems
Perry Price is an entrepreneur with a successful sales track record in high-growth technology and Fortune 500 companies. He has deep domain expertise in IP networking and communication applications, including telephony, unified communications, call center technologies and messaging. Prior to co-founding Revation Systems, Price was vice president at Aravox Technologies, a start-up voice over IP (VoIP) security company, where he had global responsibilities for sales and business development. Aravox's intellectual property was acquired by Alcatel in 2001. Prior to Aravox, Price was director of technology and sales development in Lucent's (later Avaya) services provider sales group, where he jointly developed Avaya's sales strategy. Price also held several sales positions and ultimately became director of regional sales for the AT&T's Internetworking Group.
Speaker - Michael Schmier, Vice President of Product Marketing, Merced Systems
Speaker - Jeffrey Campbell, Product Manager for Video and Advanced Applications, Customer Contact Business Unit, Cisco
Jeffrey Campbell is the Product Manager for Video and Advanced Applications within Cisco's Customer Contact Business Unit. In this capacity, Mr. Campbell is responsible for developing the technologies, protocols, and products that enable video applications and other advanced technologies such as presence to be deployed on Customer Interaction Networks. Mr. Campbell joined Cisco in 2000. He was the first product manager for the Cisco Unified Customer Voice Portal, developing and introducing that industry-leading product to the market. Mr. Campbell was a core member of the team that delivered the first of Cisco's Unified Communications releases, and he has served on the Voice Technology Group's Patent Committee. Mr. Campbell earned a B.S. from the United States Naval Academy at Annapolis, graduating first in his class, and served as a naval aviator and geophysics officer. He earned a master's degree from the Massachusetts Institute of Technology, where he conducted pioneering research in remote earth sensing. For the last thirteen years, Mr. Campbell has worked as a systems engineer and product manager in the telecommunications industry, with emphasis on leveraging the power of IP for voice and multimedia communications. Mr. Campbell holds two U.S. patents on automated self-service technologies, and was a finalist candidate for NASA's shuttle astronaut program.
Moderator - Don Van Doren, President, Vanguard Communications
Don Van Doren is president of Vanguard Communications, a leading independent consulting company he founded in 1980. He is also one of the co-founders of www.ucstrategies.com, the unified communications industry portal website. Vanguard focuses on ways enterprise clients can better attain business goals through the effective use of innovative technology and improved business processes. Vanguard?s work concentrates in two areas where these elements converge to dramatically impact business performance ? effective customer interaction through contact center and self-service improvements, and better internal collaboration by applying emerging unified communications concepts and systems. Don works on client assignments in strategy, design, and the use of new processes and technology to achieve business objectives. He also advocates methods to identify, measure, and understand the impact and value of the changes implemented. In addition to his work managing the firm and working on client projects, Don writes articles and columns and speaks frequently at industry conferences on these subjects. Before founding Vanguard, Don held management positions in several systems integration firms. He has an undergraduate degree from Yale University and an MBA from the University of Michigan. Contact Don at dvandoren@vanguard.net.
To what extent can SIP be used to make multiple vendors' network elements work together in a converged IP communications network? This session will help you answer that question. A leading expert on SIP will give a detailed report on how many and which features interoperate among vendors, where interoperability still falls short, and where we stand with SIP "extensions." Then he'll discuss his conclusions with a panel of vendor representatives. KEY QUESTIONS: * What features of traditional voice systems can be supported by following approved SIP-standard specifications? What features can't? * To what extent do SIP elements from different vendors truly interoperate? Are the vendors' newer SIP-based systems backward-compatible with their earlier products that were based on proprietary protocols? * In which areas of the network are SIP implementations most likely not to interoperate? * What sorts of features are being implemented as SIP extensions, and why? * Will SIP extensions always be with us, or will most if not all features become standardized over time?
Speaker - Jeff Ford, President of Engineering, Inter-Tel
Jeff Ford, Chief Technology Officer for Inter-Tel, is a veteran in the business communications industry with over 23 years experience in voice, video, and data communications systems and applications. Jeff started with Inter-Tel as a software intern in 1983 and advanced through the product development organization to the Chief Technology Officer position in 1997. Recognized as a VoIP Pioneer and leader in the VoIP industry by several industry publications, Jeff led Inter-Tel?s early entry into VoIP in the late ?90s with internet telephony gateways and applications for carriers and holds an early voice-over-IP technology patent. Today, Jeff leads Inter-Tel's product direction and manages Inter-Tel's global wholesale distribution business. Jeff holds a Bachelor of Science degree in Computer Systems Engineering from Arizona State University and a Stanford Executive certificate from the Stanford Graduate School of Business.
Ed is CEO of MierConsulting, LLC, an independent consultancy focusing on IP telephony, VoIP measurement, monitoring and management. He is also a regular contributor to leading trade publications including BCR and VON Magazine. Ed previously founded and for many years ran Mier Communications Inc. (Miercom), the leading independent network consultancy and product test center based in New Jersey. He was also previously managing editor of Data Communications magazine, a senior analyst with Data Decisions and a senior staff member with Datapro Research Corp., where he specialized in analyzing and reporting on data networks and equipment, communications protocols and network architectures. With more than 25 years field experience as a network designer and implementer, Ed has authored over 200 ground-breaking feature articles covering all aspects of communications and networking. These have been published in Business Week, Byte, Popular Computing, NetworkWorld, Business Communications Review, VON Magazine and other periodicals. His articles have been translated into numerous foreign languages. His consulting achievements include the complete design and deployment of several global networks, and dozens of LAN and campus networks. His areas of expertise include: VoIP, security, storage, network diagnostics, performance optimization and network management. Ed holds a bachelors degree in journalism from Lehigh University (Bethlehem, Pa.), has completed graduate study in Computer Science, and graduate work towards an MBA. He served as an Infantry officer in the U.S. Army, and has attended and completed a broad assortment of technical and specialty schools, symposia and training courses ? including AT&T?s optical fiber splicing school. Ed is a member of the American Legion. He lives with his wife in Hightstown, N.J.
Speaker - Amritansh Raghav, Director, Unified Communications Group, Microsoft
Amritansh Raghav is the Director for Office Communicator Clients and is responsible for development of the Communicator, Communicator Mobile, the client platform and the user experience of Microsoft?s Unified Communications offerings. He joined Microsoft in 1995 on the Windows NT Networking team working on Routing and Remote Access developing various routing protocols including OSPF, and many extensions to the TCP/IP stack such as the multicast forwarder and IP in IP tunneling. He started the Office Communicator team and was the Program Manager responsible for Presence. He has over 20 patents filed in the Unified Communications area.
Speaker - Jack Jachner, Senior Director, Alcatel-Lucent
Jack Jachner is with Alcatel-Lucent as Senior Director, currently responsible for Alliance management with strategic partners. Jack was recently worked on business development in Unified Conferencing and Collaboration. Previously he was responsible for an Internal Venture developing an innovative Presence-based product to market, has led an innovation team on next-gen. communication applications, served as CTO for North America for enterprise Communication Servers, and was responsible for the engineering teams supporting the OmniPCX enterprise IP telephony product in North America. Jack has a Doctor of Science in Digital Signal Processing and a Master of Science in Data Networking both from MIT, and a Bachelor of EE from McGill University. With over 25 years in Telecommunications R&D, he has implemented VoIP in Xylan data switches, implemented wireless basestations for Tellabs, signal identification and detection for DoD at AAEC, and researched vocoders for Bell Northern Research.
Pat Rudolph oversees the definition and implementation of solutions for 3Com's enterprise customers as the leader of 3Com's worldwide systems engineering team. Rudolph has more than 20 years of experience in the networking and telecommunications industries and extensive experience in successfully creating large voice and data networks for Fortune 500 companies and several of the world's largest telecommunications service providers. Since joining 3Com over twelve years ago, Rudolph has held technical management positions of increasing responsibility including his current position. From 2000 to 2002, Rudolph served as director of network consultants for CommWorks Corporation, a wholly-owned subsidiary of 3Com. Rudolph's career with 3Com began as an ATM/WAN specialist in the company's Global Design Center where he was responsible for Fortune 500 network configurations. Prior to joining 3Com, Rudolph served as systems engineering manager for a US-based systems integrator and was responsible for the design and implementation of large local- and wide-area networks. A frequent lecturer at telecom and networking conferences, Rudolph's professional career includes spending two years in the former Soviet Union as partner in a U.S.-Soviet joint venture installing networks for a national bank. Rudolph earned a bachelor's degree from Hendrix College in Conway, Arkansas. He received his master's degree in business administration from Northern Illinois University in DeKalb, Ill.
As you implement voice on your legacy "data" network, and as you scale that implementation to serve all users, the challenge of delivering acceptable quality and sufficient security becomes more complex. And the complexity only increases as you attempt to serve all your users in all your locations--and in all of the *users'* locations. This session will give you a detailed understanding of the technical problems you may encounter, the steps you'll have to take to overcome these problems, and the specific technologies and practices that are required to make voice run over a "data" network. KEY QUESTIONS: * What is required to deliver adequate quality of service (QOS) for voice on an IP network that previously handled only data? Can you run VOIP over the Internet with acceptable QOS/quality of experience (QOE)? * How do you implement security on this upgraded data network? * How do you extend your upgrade across the WAN? * How do you extend your upgrade to serve mobile workers?
Speaker - Scott Lucas, Director, Solutions Marketing, Extreme Networks
Scott Lucas is the Senior Director of Solutions Marketing for Extreme Networks, Inc., the leader in open converged networks. In his position, Lucas is responsible for developing customer-oriented network infrastructure solutions that embrace today?s need for converged and secure wired or wireless network infrastructure. His extensive background in the networking, mobility, convergence and wireless provides him with a thorough understanding of user needs, technology advancements, and industry initiatives. Prior to joining Extreme Networks, Lucas served as Vice President of Marketing for Cranite Systems, a pioneer in the wireless LAN security software market. He has also held senior marketing and program management positions at Proxim and Cisco Systems. Lucas began is career as an RF designer at Motorola, working on metropolitan data networks for public safety and transit applications. Lucas holds an MBA from Stanford University and a BSEE from the University of Missouri in Rolla.
Franchesca Walker is the Marketing Director of Enterprise Solutions, at Foundry Networks, responsible for Wireless LAN and L2/L3 LAN Switch products, embedded IronWare software system and Foundry?s IronView Network Manager (INM) and IronShield 360. Ms. Walker has over twenty years of product marketing and management experience in enterprise and service provider product segments. Prior to joining Foundry, Ms. Walker held product management, business development and quality assurance positions with Luminous Networks, Adaptive Broadband, Telmax Communications, Cisco Systems, Nortel and Siemens. Ms. Walker holds a BA from the St Mary?s University and an MBA from Belford University.
Speaker - John Bartlett, Vice President, NetForecast, Inc.
John Bartlett John Bartlett is a leading authority on real-time traffic, Internet performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has 29 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microproces
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